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Congratulations! Your order qualifies for free shipping Free ground shipping on orders over $100

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U.S. Shipping Policy

For all U.S. orders, we offer standard free ground shipping from $100.

Expedited shipping is available at $30 for two-day delivery.

We do our best to ensure that orders placed with standard shipping will arrive in 4–7 business days.

Orders are shipped from our U.S. fulfillment network and dispatched from the location closest to your delivery address.

We ship to all 50 U.S. states, Washington D.C., U.S. Territories, and Minor Outlying Islands.

We also ship to P.O. Boxes and APO/FPO addresses.

Orders are processed Monday–Friday (excluding holidays).

Orders placed on weekends will ship the following Monday (excluding holidays).

All orders are shipped through our fulfillment partner's carrier network, which may include Amazon Logistics, UPS, and USPS. The carrier is selected at the time of fulfillment and may vary by destination.

You will receive a Shipping Confirmation email once your order has shipped from our fulfillment network. An order tracking number, carrier specification and a link so that you can access the order status will be available on the email.

If you need help or have questions about our shipping policy, please email support@sailfish.com and we'll be happy to assist you.

WHAT HAPPENS IF MY ITEMS GET LOST OR DAMAGED DURING THE SHIPPING PROCESS FROM SAILFISH USA?

  • If your item was delivered but not received please alert us at support@sailfish.com and file a claim with the carrier.
  • If you make changes to your delivery through the carrier's management service you will no longer be eligible to file a claim.
  • Please contact support@sailfish.com to help with resolution before pursuing additional options like filing a chargeback with your financial institution. NOTE: your account will be suspended indefinitely if a chargeback is issued.

Shipping Delays, Carrier Delays & Force Majeure

Shipping Timelines

All shipping and delivery timelines provided by sailfish are estimates only and are not guaranteed. Once an order has been tendered to the carrier, delivery timing is outside of our direct control.

Carrier Delays

sailfish is not responsible for delays caused by shipping carriers, including but not limited to Amazon Logistics, UPS, USPS, or regional carriers. This includes delays related to:
  • Weather conditions
  • Transportation disruptions
  • Mechanical failures
  • Labor shortages or strikes
  • Peak volume surcharges or congestion
  • Customs or inspection delays (for international shipments)

Shipping charges are non-refundable for carrier-related delays once an order has shipped.

Weather-Related Delays

 Severe weather events (including storms, floods, wildfires, extreme temperatures, or other natural conditions) may impact carrier operations and delivery timelines. sailfish does not issue refunds for shipping charges or delivery delays caused by weather-related disruptions.

Force Majeure

 sailfish shall not be liable for any delay or failure to perform due to events beyond our reasonable control, including but not limited to:
  • Acts of God
  • Natural disasters
  • Public health emergencies or pandemics
  • Government actions or regulations
  • War, terrorism, or civil unrest
  • Supply chain disruptions
  • Carrier service interruptions

In such events, order fulfillment and delivery timelines may be delayed without liability to sailfish, and shipping fees shall remain non-refundable.

Customer Remedies (Discretionary)

 At our sole discretion, sailfish may offer a courtesy resolution—such as store credit or a promotional discount—in cases of extended delays. Any such accommodation is voluntary, non-precedential, and does not constitute an admission of liability.