sailfish provides a 2-year limited warranty to consumers who have purchased their products via the sailfish US online shop.
sailfish guarantees that the purchased products are free of material, manufacturing and construction defects at the time of purchase. The guarantee is void if the defect is due to improper use or to external influences after the time of purchase.
The territorial scope of this guarantee is the USA.
HOW TO SUBMIT A WARRANTY REQUEST:
You may begin the warranty/exchange/return process by clicking HERE. You will need the following information to complete your request:
- the order number & date of purchase
- a picture and description of the issue
We will process your request as quickly as possible and respond to you. sailfish reserves the right to deny any return request sent in bad faith at its discretion. For questions regarding the status of your return you may email firstname.lastname@example.org