phone number

+1 (415) 726-4296

(8am-5pm PST)

Order

We offer:

American Express, Apple Pay, Diners Club, Discover, Facebook Pay, Google Pay, Mastercard, PayPal, Visa

Unfortunately we are unable to cancel any orders once they have been placed. You can send the order back to us for a full refund.

Promotional discounts and offers that utilize a coupon code cannot be combined. Only one coupon code can be used per order.

Shipping & Returns

Unfortunately we ship your order by UPS.

You can return by post any item for a refund, within 30 days of receiving your original order. For further details, please check our return information page.

Our answer is YES - We want you to be confident in your purchase and we know you will love your new sailfish gear. So please, take it for a swim and let us know how it goes.

sailfish is one of the leading neoprene brands worldwide and offers the fastest wetsuits for triathlon and outdoor swimming.

Trying on the wetsuit at home is the right way to get the feeling if the wetsuit is too big or too small for you. We know it can be a hassle to have to exchange your sailfish gear.  We are happy to advise you by email at support@sailfish.com to help you choose the right size.

Warranty

sailfish provides a 2-year warranty to consumers who have purchased their products via the online shop. The rights arising from this guarantee exist in addition to the consumer's statutory rights (claims for defects). These are not restricted by the guarantee.

Contact us to initiate a warranty claim

Email us via: support@sailfish.com and include your name, the item with an issue, the order number & date of purchase, a picture and description of the issue.

The sailfish team will process your request as quickly as possible and respond to you.

WETSUITS

A wetsuit is particularly suitable for swimmers and triathletes who want to protect themselves from the cold in the water, but also to maintain buoyancy or propulsion. In general, wetsuits provide an improved water position, which should make the athlete faster. In addition, the swimming costumes have a hydrophobic (water-repellent) coating that lets you move faster through the water. In combination with the improved water position thanks to buoyancy, a wetsuit provides you with fast swimming times in competition as well as in training.

Turn the wetsuit inside out and lay it in front of you so the fish is on top. Use a freezer bag to help you get into the wetsuit, alternatively you can wear socks. The most important rule is that the wetsuit is only ever pulled up from the inside, as there is too great a risk of a cut in the outer material. If possible, make sure that the suit is pulled up as high as possible into the crotch. The same applies to the underarm area, as the suit must fit as tightly as possible in these areas. Once you have zipped up your wetsuit and are ready to swim, you need to "flood" your wetsuit. Flooding in this context means that you let water run into the suit through the neck opening and out again at the leg ends. This is because the thin layer of water that remains between your skin and the wetsuit after flooding warms you up during your workout.

Turn your wetsuit inside out after the swim and make sure the arms and legs are fully turned. Wash the wetsuit in a shower with clear water to rinse out all the sea, ocean or chlorine water. After rinsing, it is important that you let the wetsuit dry properly. Use a wide hanger and keep your wetsuit dry and protected from the sun in a hanging position. Once the wetsuit is completely dry, you can continue to store it either folded or hanging. Be careful with petroleum-based products such as Vaseline or baby oil, as it can settle into the inner material of the suit, weigh it down considerably, as well as damage the seams of the wetsuit. We recommend sailfish Skin&Neck Protect as a substitute. Never put the wetsuit in the washing machine. Be careful with sharp objects, as they can penetrate the material of the wetsuit and leave tears.

Swimming with a triathlon wetsuit at temperatures below 15 or 16 degrees should only be done by experienced swimmers. In competition, wetsuits are compulsory for all participants at temperatures below 15.9 degrees. At temperatures up to 21.9 degrees for swims up to 1,500m and 24.5 degrees for longer swims. It is allowed to wear a wetsuit for swimming. Higher temperatures will result in a neoprene ban.