Payment can be made via PayPal, credit card or Klarna. You can use the following credit cards to pay by credit card: Visa/Mastercard. We ask for your understanding that cash on delivery payment is not possible.

Of course you can exchange an unworn product. Please use our online returns form, as this ensures faster and uncomplicated processing for you. Simply click on the following link: to the returns portal: here

Returns are only accepted via the official returns portal.

Return Portal

You can return your item within 30 days of receiving the shipment if the following conditions are met:

1) The items must be in their original condition with no signs of wear.

2) The label must not have been removed.

3) The items must be in the original packaging. Once the entire return process has been completed, you will be refunded the amount to the original payment method used within 30 working days.

*Please note: if your return does not meet our returns policy, we will inform you via email and return the item.

To cancel an order, send us an email to support@sailfish.com as soon as possible. Please let us know immediately after entering the order, as we will process and ship our order as soon as we receive it. You will then receive a confirmation of your cancellation by email.

We use UPS for all shipments and offer Ground, 2-Day, and Next Day Air.

We will ship the order immediately after we receive it. On weekdays, we will usually ship in 1-2 business days from our warehouse in Portland, Oregon.